When we talk about automation in contact centers, two terms often come up: chatbots and voicebots.  They’re frequently compared, sometimes confused, and often placed in competition. In reality, they solve different needs, for different moments in the customer journey. Chatbot: when typing feels natural Chatbots work best when customers: • are already online • want quick, structured answers • prefer […]

Artificial intelligence has become fundamental to business operations and product innovation. According to PwC, AI has the potential to contribute up to 15% to the global GDP over the next decade. This can become one of the most significant economic impacts in modern history. In 2026, AI development is set to accelerate as companies integrate it into production, software engineering, […]

Endava (NYSE ‘DAVA’), the technology-driven business transformation group, and Paysafe (NYSE ‘PSFE’), a leading payments platform, announced a multi-year strategic partnership to bring smarter payments and next-generation community engagement to market faster.  Paysafe’s expertise lies in helping businesses and consumers make seamless, secure transactions worldwide, with offerings including digital wallets, prepaid solutions, and online payment processing. Meanwhile, Endava brings a […]

WebitFactory, a software development company led by three young Romanian entrepreneurs – Marius Drenea, Cristian Ionuț Avram, and Vladin Grebenita, the AI mastermind behind the project – is launching 90 artificial intelligence (AI) agents designed to completely transform how local businesses optimize their internal processes. These agents will also enable Romanian companies to be as competitive as businesses on the […]

Limitless Agency, one of Romania’s leading digital marketing agencies, has launched the “ChatGPT Traffic Map in Romania” report, a first for the local digital landscape. The report, which is available for free on the dedicated platform https://ai.limitless.ro, is the first to analyze the traffic generated by ChatGPT for over 100 brands across 20 industries. The findings provide an overview of […]

AUSTRIACARD HOLDINGS announces the Digital Taskforce for Enterprise Content Understanding (ECU), an innovative platform that makes a decisive contribution to the organization and processing of the huge amount of information handled daily in enterprises. In an environment where organizations are required to manage large amounts of unstructured content – from emails and documents to images, videos and audio files – […]

Endava (NYSE: DAVA), a global provider of digital transformation, has announced a strategic partnership with SideFX, the creators of Houdini, the 3D animation visual effects software. This step makes Endava’s proven synthetic data generation pipeline publicly accessible through Houdini Labs, empowering artificial intelligence (AI) and machine learning (ML) teams to accelerate the development of high-accuracy computer vision models. By combining […]

TotalSoft, leading provider of digital business solutions in Central and Eastern Europe, has successfully delivered two major transformation projects for Deutsche Leasing Group: a full-scale upgrade of the Charisma ERP platform and the rollout of enhanced insurance capabilities. Executed simultaneously across more than 20 countries, the projects mark a significant leap forward in Deutsche Leasing’s digital strategy, setting a new […]

Vertiv (NYSE: VRT), a global leader in critical digital infrastructure, is a Platinum sponsor of NVIDIA GTC Paris, taking place June 10–12, 2025, at Paris Expo Porte de Versailles. As the global tech community converges in Paris for VivaTech 2025, NVIDIA brings its iconic GTC (GPU Technology Conference) to Europe for the first time, marking a new milestone in the […]

SAP announces that Heineken, one of the world’s largest beer producers, has implemented “Hoppy” – an internal AI-powered chatbot developed on the SAP Business Technology Platform. Supported by SAP Datasphere and Business AI capabilities, the solution provides real-time access to data, automates tasks, and significantly improves internal processes, fostering a more efficient, data-driven organizational culture. Operating in over 70 countries […]

Endava, the technology-driven business transformation group whose AI-native approach combines cutting-edge technology with deep industry expertise, announced it is now an implementation partner for Google Agentspace and will help accelerate industry-wide adoption. The AI landscape is evolving rapidly, with a clear shift toward agentic AI – autonomous, goal-oriented systems capable of acting independently, learning from experience and collaborating across dynamic […]

Vertiv (NYSE: VRT), a global provider of critical digital infrastructure, today announced a groundbreaking collaboration with NVIDIA and renowned AI pioneer iGenius to deploy Colosseum, one of the world’s largest NVIDIA DGX AI supercomputers with NVIDIA Grace Blackwell Superchips. Set to deploy in 2025 in Italy, Colosseum will redefine the digital landscape through a first-of-its-kind sovereign AI data center for […]