Foundever, a global leader in customer experience (CX) management, has published a new report – “The New Customer Care Playbook” – analyzing the factors that provide differential value to customers in today’s market, characterized by high competitiveness and increasing customer demands. Foundever emphasizes that customer loyalty is no longer based solely on price or product quality, but on the comprehensive […]

Foundever®, a global leader in customer experience (CX) solutions, has just released its latest annual study, “2025 CX Trends Report – From Buzzword to Business Case.” This study analyzes the main trends that will shape the sector in 2025, highlighting how the increasing capabilities of generative artificial intelligence (AI) are transforming customer experience from a technological promise into a strategic […]