DRUID launches Conversational Business Applications (CBA), a new market solution category that moves beyond conversational AI as a technology tool towards a platform that integrates with any existing enterprise system to deliver the most natural employee and customer experience. Thus, DRUID combines the powerful benefits of conversational AI with complex automations to provide a seamless connection to enterprise systems and RPA technologies and enable the natural, automatic completion of business tasks.
DRUID’s CBA approach effectively means enhancing conversational AI’s technological abilities with the power to understand the business context, trigger intelligent actions, and interact with users to deliver real value to businesses, employees, and customers. One of the most significant benefits of DRUID’s major shift in direction is that it can be applied in any existing tech environment without requiring companies to replace previous investments, such as ERP or CRM systems, RPA deployments, or other digital processes.
DRUID Conversational Business Applications augment these systems’ capabilities and benefits with a conversational layer that brings them closer to users and makes them easier to use in multimodal experiences (connected chat, mobile, web, etc.) to streamline the successful completion of any business task. In addition to being technology and industry-agnostic, DRUID CBA provide a unified low-code/no-code platform that enables users without extensive IT knowledge to build and deploy comprehensive automations. For a quick start, knowledge workers can choose from hundreds of pre-built configurations available in the company’s solutions library.
DRUID Digital Workspaces will also be available as a one-of-a-kind capability beginning with the Symbiosis release. Thanks to it, employees will be able to enter dedicated virtual rooms specialized in various business topics, like HR or sales, to name a few, where they will be fully assisted by a DRUID intelligent companion ready to answer their questions, complete business tasks, trigger RPA automations, collect, present relevant business data, and even recommend the best course of action.
Furthermore, DRUID now provides a more comprehensive suite of analytics, with over 50 customizable KPIs that can be ordered and grouped across more than ten dimensions to provide on-the-spot conversation insights and understanding. DRUID platform can transform millions of daily interactions into hundreds of precalculated metrics, charts, and tables, including business results and ROI for significant performance improvements. The chat transcript is analyzed, computed, and produces precalculated metrics that can be easily drilled down to understand the data source and act as a support for better and faster business decisions. Furthermore, the dashboard suggests actions and enables users to quickly identify and correctly resolve issues at their source.